SIT20116 Certificate II in Tourism

Course Overview

SIT20116 Certificate II in Tourism provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills. Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

Volume of Learning

0.5 – 1 year

600 – 1200 hours

IMPORTANT! for School Student

Vocational education and training in Schools (VETiS) is VET undertaken by students while they are at secondary school. Students are offered education and training focused on delivering qualifications that provide the skills and knowledge required for specific industries. Students can undertake VETiS as part of their school studies. This training can be delivered by school RTOs, or students can enrol in a course at TAFE or another RTO.

If you are a school student and wishing to study SIT20316 Certificate II in Hospitality, please read the Student Handbook VETiS.

To learn more about VETiS, please download these fact sheets:

For other funding options, please click here

SIT20116 Certificate II in Tourism Course Fees (without funding)

Course cost is $2,800 per student. A $500 confirmation deposit is required (on acceptance of enrolment). Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course. This course is approved for Centrelink student payments. Please contact Centrelink for any assistance.

Delivery of Course

SIT20116 Certificate II in Tourism is delivered by on-the-job training, off-the-job training and by the ‘self paced’ method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete the course.

Units Overview

To achieve a SIT20116 Certificate II in Tourism, 11 units must be completed:

• 4 core units

• 7elective units, consisting of:

    • – the remaining 4 units may be selected from this or another endorsed Training Package or accredited course
      – a minimum of 3 units must be selected from the electives list
Core units:
  • SITTTIND001 – Source and use information on the tourism and travel industry
  • SITXCCS003 – Interact with customers
  • SITXCOM002 – Show social and cultural sensitivity
  • SITXWHS001 – Participate in safe work practices
Elective units:
  • SITHACS001 – Clean premises and equipment
  • SITXCCS001 – Provide customer information and assistance
  • SITXCCS002 -Provide visitor information
  • BSBCMM201- Communicate in the workplace
  • BSBWOR203 – Work effectively with others
  • SITXCOM003 – Provide a briefing or scripted commentary
  • BSBSUS201 – Participate in environmentally sustainable work practices
  • SITXFIN001 – Process financial transactions
  • SITXFSA001 – Use hygienic practices for food safety
  • SITHFAB002 – Provide responsible service of alcohol
  • SITHFAB005 – Prepare & serve espresso coffee
  • SITTTSL001 – Operate online information systems
  • SITTTSL002 – Access and interpret product information
  • SITXCOM001 – Source and present information
  • SITXINV001 – Receive and store stock
  • SITTGDE001 – Interpret aspects of local Australian Indigenous culture
  • HLTAID003 – Provide first aid

For more information on the units completed in this course, please visit the government training website:

Assessment Strategy
Assessment in this course will be competency based, in that the student will be required to demonstrate competency in a range of tasks. The assessment coding which will apply is either C or NYC, where C is Competent and NYC is Not Yet Competent. Assessment procedures are transparent and address the key assessment principles of being valid, reliable, flexible, fair and cost effective. Assessment strategies encompass a range of techniques, which include, but are not limited to the use of:
  •  Direct observation of performance
  • Simulations of workplace activities
  •  Oral questioning
  • Work portfolios
  • Practical exercises
  • Projects/assignments
To find out more information about the course, please view the correct Training and Assessment (TAS) handbook below:
Entry Requirements

There is no age limit for SIT20116 Certificate II in Tourism, but applicants should have successfully completed year 10. Mature age and students with prior learning and experience should also apply.

Possible Funding 

Careers Training Centre offer funding to eligible individuals for SIT20116 Certificate II in Tourism. To find out more about the funding programs, please click here.

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