SIT50116 Diploma of Travel and Tourism Management

Course Overview

SIT50116 Diploma of Travel and Tourism Management provides the skills and knowledge for an individual to be competent in a broad range of managerial skills in tourism operations, marketing and product development, underpinned by a range of operational competencies chosen as electives. The qualification allows for multi-skilling or for specialisation in a limited range of skills that specifically relate to operations management or marketing and product development.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation. SIT50116 Diploma of Travel and Tourism Management reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate the work of self or a team.

Volume of Learning

1 – 2 years 

1200 – 2400 hours


SIT50116 Diploma of Travel and Tourism Management Course Fees
(without funding)

Course cost is $5,500 per student. A $500 confirmation deposit is required (on acceptance of enrolment). Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course.

Delivery of the Course

SIT50116 Diploma of Travel and Tourism Management is delivered by on-the-job training, off-the-job training and by the ‘self paced’ method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete the course.

Units Overview

To achieve a SIT50116 Diploma of Travel and Tourism Management 23 units must be completed:

  • 12 core units
  • 11 elective units, consisting of:
  • 6 units from Group A
  • 5 units from Group A, Group B, elsewhere in SIT Training Package, or any other current Training Package or accredited course.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

Core Units
  • BSBDIV501 – Manage diversity in the workplace
  • SITTIND001 – Source and use information on the tourism and travel industry
  • SITXCCS007 – Enhance customer service experiences
  • SITXCCS008- Develop and manage quality customer service parctices
  • SITXCOM005 – Manage conflict
  • SITXFIN002 – Interpret financial information
  • SITXFIN003 – Manage finances within a budget
  • SITXFIN004 – Prepare and monitor budgets
  • SITXHRM003 – Lead and manage people
  • SITXMGT001 – Monitor work operations
  • SITXMGT002 – Establish and conduct business relationships
  • SITXWHS003 – Implement and monitor work health and safety practices
Group A
  • SITTTSL002 – Access and interpret product information
  • SITTTSL005 – Sell tourism products and services
  • SITTTSL006 – Prepare quotations
  • SITTTSL007 – Process reservations
  • SITTTSL010 – Use a computerise reservations or operations system
  • SITXCCS002 – Provide visitor information
  • SITTGDE004 – Lead tour groups
  • SITTGDE005 – Prepare and present tour commentaries or activities
  • SITTGDE006 – Develop and maintain the general and regional knowledge required by guides
Group B
  • SITXGLC001 – Research and comply with regulatory requirements
  • SITXHRM002 – Roster Staff
  • SITXHRM004 – Recruit, select and induct staff
  • SITXHRM006 – Monitor staff performance
  • BSBWRT401 – Write complex documents
  • BSBITU306 – Design and produce business documents
  • SITXWHS002 – Identify hazards, assess and control safety risks
  • SITXFSA001 – Use hygienic practices for food safety
  • HLTAID003 – Provide first aid

For more information on the units completed in this course, please visit the government training website

Assessment Strategy
Assessment in this course will be competency based, in that the student will be required to demonstrate competency in a range of tasks. The assessment coding which will apply is either C or NYC, where C is Competent and NYC is Not Yet Competent. Assessment procedures are transparent and address the key assessment principles of being valid, reliable, flexible, fair and cost effective. Assessment strategies encompass a range of techniques, which include, but are not limited to the use of:
  •  Direct observation of performance
  • Simulations of workplace activities
  •  Oral questioning
  • Work portfolios
  • Practical exercises
  • Projects/assignments
To find out more information about the course, please view the correct Training and Assessment (TAS) handbook below:
Entry Requirements

Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. It is strongly recommended that individuals entering this qualification hold SIT30116 Certificate III in Tourism or SIT31216 Certificate III in Travel.  Students will be required to provide evidence of industry experience over time or a qualification prior to entry into this Diploma level.

Possible Funding 

Careers Training Centre offer funding to eligible individuals for SIT50116 Diploma of Travel and Tourism Management. To find out more about the funding programs, please click here.

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