Certificate II in Hospitality (SIT20322)
SIT20322 Certificate II in Hospitality provides the skills and knowledge for a student to become competent in skilled operations within the hospitality industry. The course is designed to allow students maximum exposure to several career paths across different businesses located from Cairns, Tablelands to Port Douglas. Students will work alongside other staff, be supported by mentors and train in small groups on site. Training is interactive, flexible and interesting.
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Career in Hospitality
A career in hospitality offers the opportunity to provide exceptional customer service, create memorable experiences for guests, and develop a diverse skill set that can be valuable in various career paths. The industry’s fast-paced nature fosters adaptability and problem-solving skills, while interactions with people from different backgrounds can enhance cultural awareness and communication abilities. Hospitality offers a range of positions, from front-line roles to management, allowing for career growth and specialisation.
Student Handbooks
- Fee for Service - Hospitality – download this Student Handbook if you are paying the full course amount
- User Choice - Tourism & Hospitality – download this Student Handbook if you are funded by the User Choice program
- Certificate 3 Guarantee - Tourism & Hospitality – download this Student Handbook if you are funded by the Certificate 3 Guarantee program
- VETiS - Tourism & Hospitality – download this Student Handbook if you are funded by the VETiS program
Volume of Learning
0.5 – 1 year (600 – 1200 hours)
Delivery of Course
SIT20322 Certificate II in Hospitality is delivered by on-the-job training, off-the-job training and by the ‘self paced’ method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete the course.
Units Overview
To achieve a Certificate II in Hospitality 12 units must be completed:
- 6 Core units
- 6 Elective units, consisting of:
- 1 unit from Group A
- 3 units from Group B
- 2 units from from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.
| Core units | |
|---|---|
| BSBTWK201 | Work effectively with others |
| SITHIND006 | Source and use information on the hospitality industry |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| Elective units – Group A (choose minimum of 1) | |
|---|---|
| SITHIND005 | Use hygienic practices for hospitality service |
| SITXFSA005 | Use hygiene practices for food safety |
| Elective units – Group B (choose minimum of 3) | |
|---|---|
| SITHACS009 | Clean premises and equipment |
| SITXCCS010 | Provide visitor information |
| SITXCCS012 | Provide lost and found services |
| BSBCMM211 | Apply communication skills |
| SITXCOM006 | Source and present information |
| BSBSUS211 | Participate in sustainable work practices |
| SITXFIN007 | Process financial transactions |
| HLTAID011 | Provide first aid |
| SITHFAB022 | Clean and tidy bar areas |
| SITHFAB021 | Provide responsible service of alcohol |
| SITHFAB023 | Operate a bar |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare & serve espresso coffee |
| SITHFAB027 | Serve food and beverage |
| SITXFSA005 | Use hygienic practices for food safety |
| SITXFSA006 | Participate in safe food handling practices |
| SITXINV006 | Receive, store and maintain stock |
| SITHIND005 | Use hygienic practices for hospitality service |
For more information on the units completed in this course, please visit the government training website.
ASSESSMENT STRATEGY
Assessment in this course will be competency based, in that the student will be required to demonstrate competency in a range of tasks. The assessment coding which will apply is either C or NYC, where C is Competent and NYC is Not Yet Competent. Assessment procedures are transparent and address the key assessment principles of being valid, reliable, flexible, fair and cost effective. Assessment strategies encompass a range of techniques, which include, but are not limited to the use of:
- Direct observation of performance
- Simulations of workplace activities
- Oral questioning
- Work portfolios
- Practical exercises
- Projects/assignments
To find out more information about the course, please view the correct Training and Assessment (TAS) handbook below:
- SIT20322 Certificate II in Hospitality TAS - Fee for Service (if you are paying the full course amount)
- SIT20322 Certificate II in Hospitality TAS - User Choice (if you are eligible for User Choice funding)
- SIT20322 Certificate II in Hospitality TAS - Certificate 3 Guarantee (if you are eligible for Certificate 3 Guarantee funding)
- SIT20322 Certificate II in Hospitality TAS - School Based Trainee (if you are eligible for School Based Trainee funding)
Entry Requirements
There is no age limit for SIT30622 Certificate III in Hospitality, but applicants should have successfully completed year 10. Mature age and students with prior learning and experience should also apply.
Course Fees (without funding)
Course cost is $3,100 per student. A $500 confirmation deposit is required (on acceptance of enrolment). Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course. This course is approved for Centrelink student payments. Please contact Centrelink for any assistance.
Funding
There are (2) two types of funding applicable to specific course:
User Choice
User Choice provides funding for eligible apprentices and trainees undertaking accredited, entry-level training. School-based apprentices and trainees can also be eligible for this type of funding.
For detailed information, access the relevant fact sheets below:
Certificate 3 Guarantee
Certificate 3 Guarantee provides eligible students (who have not completed a Certificate 3 outside of school) with a government funding subsidy to support completion of their first certificate III qualification. If eligible individuals are wishing to study a Certificate III in Tourism, this type of funding is offered.
For detailed information, access the relevant fact sheet below:
Course Outline
Course Outline (VETiS)
